Free Shipping & Returns on Orders $75+
Order processing currently takes 3-5 business days before shipping, and it will also be noted in the confirmation email how long our current order processing time may take. Our free standard shipping for U.S. orders of $75 and up are sent via FedEx Ground which has an approximate shipping and delivery turnaround time of 5-7 business days. This means that the total turnaround for delivery can take up to 8-12 business days. Please note shipments going to Hawaii or Puerto Rico may take longer. International shipping times vary depending on the country of origin but can take 10-15 business days for delivery. Some countries like Australia and Canada are experiencing delays with customs clearance backlog and inclement weather which will increase the shipping time which is out of our control.
Orders are fulfilled and shipped Monday - Friday as our fulfillment center is closed on the weekends and federal holidays. Orders placed after 3 PM EST on weekdays will ship the following 2-4 business days.
Please note that processing + shipping times may vary during new product launches, high-volume seasons, and holidays. If an order is for a trip or event we recommend ordering in advance as much as possible in case there are any unexpected delays with the shipping carrier or inclement weather.
Yes! For U.S. orders we offer two expedited options via FedEx which can be added at checkout:
Faster shipping for $30 (2-3 business days)
Fastest shipping for $65 (1-2 business days)
Please note orders with expedited shipping are still subject to processing time which is typically 1-2 business days, however, we will do our best to get your orders out ASAP. Processing + shipping times may vary based on new product launches, high-volume seasons, and holidays so please plan accordingly and order in advance as much as possible. Additionally, if delays arise due to inclement weather the expedited shipping will not be refunded as the weather is out of our control and the expedited shipping service is still being rendered. Expedited shipping is only available for U.S. orders, international orders only have one shipping option at this time.
Yes, we now ship globally! We are unable to ship to APO's at this time. If you are located in Australia, Canada, Great Britain, Mexico, or New Zealand select the country in the country selector at the bottom right hand corner of the page for the prices to show in your country's currency. The prices will be shown in USD for all other countries. International orders have duties and taxes included in your total so there are no unexpected fees upon delivery. Please note that shipping fees, duties, and taxes are non-refundable if an order/item is returned.
International order tracking may take up to 7 business days from order fulfillment to update as it needs to get received and sorted by the carrier before being exported. Once it is received it may take 24-48 hours for an update to appear on the tracking page. Some countries like Australia and Canada are experiencing delays due to customs clearance backlogs and inclement weather which will increase the shipping time and is out of our control. International service delays can be seen here. If you have any questions about your international shipment you may reach out directly to the carrier from the Need Help icon on the tracking page or send them an email at firstname.lastname@example.org.
Duties and taxes are dynamically calculated depending on various factors: country destination, weight, dimensions, and order total. These are not fees that go to us or that we have control over. There may be additional fees for certain countries depending on certain factors. For instance, orders going to Australia or New Zealand that exceed $1,000 in local currency will be subject to an additional $150 fee. This fee is set by their respective governments and is subject to additional inspections that may lead to longer transit times. Please note duties and taxes are non-refundable even in the event of a return.
If you need to update your shipping address please immediately reach out to our support team at email@example.com. Since our orders are fulfilled quickly we cannot guarantee a change will be possible as once it is fulfilled we are not able to make any changes to the address or shipping method. However, if you would like to request a reroute there is an $18 fee and we can send you the invoice. Once the invoice is paid we can call FedEx to request this for you. Please note that this option is only available for U.S. orders and if the package is already out for delivery FedEx has said a reroute is not always possible and it is not guaranteed. The fee is non-refundable regardless if the reroute is sucessful or not as FedEx charges this fee regardless. If a reroute is not possible the order will be shipped to the original shipping address input at the time of checkout. If you need to have your package held at a location or give delivery instructions there is the option to Manage Delivery on the FedEx tracking page of your order.
Once your package leaves our warehouse it is unfortunately out of our hands. Navidium Shipping Protection is a low-cost option to cover your package in the case of theft, damage, or loss! Navidium Shipping Protection is automatically applied to your order at checkout, but it is always 100% your choice and easy to opt-out of. We recommend shipping protection on all orders as Halfdays is not liable for lost, damaged, or stolen items if shipping protection is deselected. Please note that this does not cover address entry errors or carrier delays. It is also non-returnable and non-refundable if it is part of an order that has already been delivered as it is a service rendered.
Nope! Navidium Shipping Protection is automatically applied to your order at checkout, but it is always 100% your choice and easy to opt-out of! However, we do recommend shipping protection on all orders as Halfdays is not liable for lost, damaged, or stolen items if shipping protection is deselected.
If your item has been fulfilled and shipped it is too late to cancel, however, Navidium is protecting your package that is currently in transit. If your protected package is lost, damaged, or stolen please let us know ASAP. Please note it is also non-returnable and non-refundable if it is part of an order that has already been delivered as it is a service rendered.
If your item hasn't been fulfilled, please reach out to our support team at firstname.lastname@example.org.
If your order included Navidium Shipping Protection and your package is stolen, lost, or damaged in transit, we've got you covered! Just reach out to our team at email@example.com and we'll be happy to help. Please note that this does not cover address entry errors or carrier delays.
Unfortunately, if you opted out of Navidium Shipping Protection when you checked out, we are not liable and cannot replace your package. We recommend calling the shipping carrier and filing a claim with them to see if they can reimburse you for your lost, stolen, or damaged package.
If you purchased Navidium Shipping Protection and need to file a claim for a lost, damaged, or stolen package, please reach out to our team at firstname.lastname@example.org and we'll be happy to help.
If you did not have Navidium Shipping Protection then Halfdays is not liable for the loss, theft, or damage and we recommend reaching out to the shipping carrier (FedEx) to file a claim.
U.S. Orders: Signatures are not required on delivery.
International Orders: Signatures are required on delivery unless opted out. Once your order ships you should receive an automated email with your tracking information from the carrier and a link to opt out of the signature required on delivery. Or, you can go to this link to find your order and set your delivery preferences for the order.