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All of our products are covered against manufacturing defects by a 365-day warranty (from date of purchase) as long as they are original, unaltered, and unmodified. Defects in materials and workmanship will be replaced at the discretion of the Halfdays team. However, depending on the situation, condition of the product, and current inventory we cannot guarantee a replacement. Please note that if we do offer to replace an item, it will be for the same item/size/color unless it is out of stock. An exact replacement may not be possible depending on current colors and styles available. Our colors are subject to change like any other apparel and may not be available at the time of replacement. If this is the case, we will offer to replace with another available color. If you got a matching set, we will only replace the damaged item. This warranty does not cover incidental damages, improper care, negligence, normal wear, and tear, or the natural breakdown of colors and materials over an extended time and use. Final sale items or items purchased from our Sample Sales are not covered by our warranty.
Please note that after 365 days from the date of purchase, we will not be able to replace any items. If the item was purchased through a retailer you will need to reach out directly to that retailer for a replacement or refund.
Any items purchased from a Sample Sale, in-person or online, is ineligible to be covered by our warranty as they are Final Sale and purchased as is.
To inquire about a replacement please reach out to firstname.lastname@example.org with your order number, photos of the product issue, and an explanation of the situation. See below for more information and exclusions on our warranty.
All of our products are covered by a 365-day warranty (from date of purchase) for manufacturing defects as long as they are original, unaltered, and unmodified. All replacements will be made at Halfday’s discretion. This warranty does not cover incidental damages, improper care, negligence, normal wear, and tear, or the natural breakdown of colors and materials over an extended time and use.
Some things that are not covered include:
- Stains from spilled liquids or food i.e. coffee, drinks, chili, your favorite snack
- Cuts at the bottom of pant legs from skis
- Cosmetic stains such as dirt stains from falling that do not affect the functionality of the garment
- Reasonable wear and tear from impacting trees, rocks, skis, icy parking lots, or other sharp objects.
This is not an exhaustive list and we reserve the right to refuse a return if the damage is determined to not be due to a defect. If you are unsure if something is covered, please reach out to us and we’d be happy to help.
Damaged/Defective items must be sent back to Halfdays via a prepaid label in order to receive a refund or replacement. We ask that damaged items are returned so that our team can inspect the items to identify the cause of the defects. This helps us make improvements for future products!
While we do not currently have a repair service, we are in the process of developing potential systems for repairs, upcycling, and reuse for damaged products. In the meantime, please let us know if your Halfdays products have any manufacturing or workmanship defects within 365 days of purchase and we will work with you to replace your item if possible. We are also continuously working to improve our quality, sizing, and fit. If you have any feedback please let us know!